FAQ's
Which size is best for my pet?
- 3/4” - Metal Hounds Minis - cats and small dogs
- 1” - cats and small to medium dogs
- 1 1/8” - small to large dogs
- 1 1/4” - medium to large dogs
- 1 1/2” - large to extra large dogs
Will my phone number go on the back of the tag?
Yes, the phone number(s) go on the back of the tag.
Care & Cleaning Instructions
As with any product your dog wears their tags require some maintenance to keep them looking great.
To clean your tag avoid chemical cleaners. Mild soap and water along with fine steel wool can be used to clean the natural patina off your tag.
If the letters or numbers lose their dark coloring and are not as easy to see there is a solution. You can color in the letters and numbers with a black Sharpie marker. Once you've done that, use fine steel wool to clean off any excess Sharpie marks.
We offer Care Instruction cards along with every order.
Can I cancel my order?
Cancellations are only accepted within 24 hrs of purchase.
My tag arrived but it has an error or isn't what I ordered?
Please contact us immediately. We will answer within 24 hours and offer a solution.
Why will it take 4-6 weeks for my order to be shipped?
There is a consistent flow of orders and the tags are made one at a time to ensure attention to detail. The tags are hand stamped and each number and letter is stamped individually. They are made by using several different stamps to create the design. Some tags require heating with a torch and/or soldering. They all go through a series of uniquely developed hand polishing techniques to achieve the intended appearance.
My package is delayed or lost, what should I do?
Orders take 4-6 weeks to ship and are done in the order they are received. You will receive an email notification with tracking details when it ships. After you receive your notification it may take 1-2 days for the USPS tracking details to show. If you do not see any tracking details 7 days after you’ve received your notification, please let us know.
If you have questions about your package after it has shipped, please check your tracking info. The USPS provides an option for you to sign up for tracking updates. Please use this link to report a missing package. https://www.usps.com/help/missing-mail.htm
Metal Hounds is not responsible for replacing or refunding orders of delayed, lost, or stolen packages.
Will my tag come with a ring to attach it to my dog’s collar?
Each tag includes a set of quality complementary split rings*. Stainless steel split rings will be included with silver, aluminum, copper and bronze tags. Brass split rings will be included with brass tags. The use of split rings for your pet’s tag is optional. We do offer attachment upgrades for purchase including s-hooks and Nite-Ize®️Tag Locks.
*Split rings do not have memory. If you add the smallest split ring to the D-ring on your pet’s collar, it will stretch open too far and will not go back to its original shape. This will lead to your tag eventually working its way off your pet’s collar. If you want to use only one of the split rings, please use the larger of the two provided.